Ralph was extremely friendly, helpful, and informative. I live an hour away so I did most of my initial searching and inquiries over the phone before making the trip, and he was great. He was quick to have the information I asked for, or quick to search for those answers and get back with me. I was never left wondering if he was going to call back as with another dealer we initially began working with in Marysville. So in no time at all they had the numbers and the paper work ready. All we had to do was stop in fill out the necessary paperwork. They had our vehicle there clean, detailed, and sitting waiting on our approval. The whole process was very quick and efficient from, start to finish. The financing people are very good as well, they know their stuff and are very fast and efficient, but very willing to slow down and answer and questions if they go too fast or your confused. What was also a pleasant surprise was that they had a person who sits down with you in your vehicle and explained all of its features, how to use them, all the functions, etc. This was a great bonus, bc the model Pilot we bought had an extensive technology package with a lot of features. They also said I could come back anytime and have them go over it again if I forgot something or had any more questions. Overall an A+++ Germain Honda was a pleasure to do business with and I would definately recommend searching there first to anyone looking to purchase a vehicle. They have hands down one of the best Car brands with Honda and a great sales team to go with it, you can't lose.

I have purchased solely Honda's for the past 20+ years. I continue to have a great experience with the vehicles, service department, and purchasing. I recently purchased a 2013 Honda Odyssey and worked with Ralph Udonkuku. Ralph is awesome, takes the time to understand my needs, as well as he is very knowledgeable about the Honda products. This is the second car I've purchased using Ralph in about 6 months. Ralph helped me every step along the way and even stayed past signing all paperwork, which didn't get him out of there until around 10:30pm. In addition, there was some items left over and he helped my wife with her signing as well as contacted me back to arrange a cargo package to be installed. Ralph, you rock! Keep up the great work. My only complaint is the time it takes to finalize the financial aspect of the purchase. I waited for over 30 minutes after spending over 4-5 hours selecting and negotiating the car. Honda should look to make this process less painful and efficient. As usual, I feel like both Honda and I got an equitable deal on purchase and trade and would suggest Germain Honda to anyone.

Myron helped me find the perfect used car for my 16 year old daughter. This was my 3rd purchase from this dealership. Myron was very helpful. He did not pressure me what-so-ever, and was very friendly and respectful to me and both of my daughters. He answered all of our questions and took the time to explain things to my daughter. This was a very good learning experience for my 16 year old. I was able to show her how a vehicle should be bought and tell her some things that the stereotypical dealer tries to do...especially to women buying a car. Fortunately, Myron does not fit that stereotype. I cannot say enough wonderful things about him. He was honest, very knowledgable, listened to our needs, treated us with respect and gave us a great deal! He did not pressure us and made sure all of our questions were answered. I will buy my next new vehicle from Myron and when my youngest daughter is ready to drive, I will purchase her vehicle from him as well. I have always received excellent treatment from this dealership and they have handled all the maintenance on my vehicles. I feel very comfortable with my daughter driving this vehicle and I know from past experience that the Germain Service Department is capable of handling any maintenance issues. I have already recommended this dealership and Myron to several family and friends. Angie Thorpe

My experience at Germain was great. Chris gave me the right price for the vehicle I purchased and also for my trade in. Finacing was fast and easy. By far the best experience I've had buying a car and the least amount of time I had to wait to complete the purchase. And I would also add it was nice having someone show me all the neat gadgets on my new car and how they worked.

Thank you Rich Newsome and Jeff Carroll for making our experience at Germain Honda so wonderful! It was a no-hassle and very speedy process. The staff was so friendly and very willing to help. I have already and will continue to recommend friends to Germain Honda!

They have sold me a customer care warranty that they could not fulfill. It includes car washes and the car wash had been broken! When I finally got tired of this I reported them to the BBB. Once this happened, I was contacted by Jessica in which was just a waste of my time. She proceed to argue with me and tell me I was wrong. She is very unprofessional and uses her name to try to intimidate. At the end of the day she offered $30. I had to laugh at this. She then said that this was extra and not a charge so no monies were lost. She totally missed the inconvenience of myself, the customer. She has a background as a lawyer, I think she needs to tune up her customer service skills. She is a real treat to deal with. I highly recommend avoiding Germain Honda at all cost. Actually don't listen to me, just go read the many BBB complaints and research the customer service complaints.

We are very pleased with our new Odyssey and our new Civic. We are not paying any more per month than we were before, and we got all of the features we wanted. It was a no-hassle experience and we love our new vehicles!

Jessica Kincaid and Chris Glover were excellent and because of them, I would recommend Germain Honda of Dublin to my friends and family.  Jessica was very accessible and willing to communicate via email, which is something that I found most of the other dealerships were not so open to.  She was willing to discuss price, rates, terms, etc. all before I even stepped foot into the store.  I wasn't bombarded with endless "scripted" emails daily.  Instead, she was very friendly and earned my trust right away.  I visited the store that weekend, but learned that we couldn't get the monthly payment where I needed it to be.  Jessica and Chris reached out to me the following week to let me know that with the new programs for the month, we could get the payment pretty close and invited me to come back.  I can tell you that I was shopping around at other Honda dealerships and not one of them has called me back to advise me of the new programs for this month.  That's personalized service and what will keep customers coming back.  Chris was a pleasure to work with during the actual purchase and pick-up of our vehicle.  Not your typical "pushy car salesman".  He was more than willing to answer any questions we had and didn't leave us feeling pressured.  Chris made us feel comfortable and is someone that I would recommend to others looking to purchase a Honda.  It's the personalized service and honest approach that both Jessica and Chris offered that helped differentiate Germain Honda.

Alex made our experience very easy and worth our time. We were undecided as to what to do now that our CR-V lease was ending...buy the car or trade it in for another lease or car to buy. He started by asking us what we loved about our current CR-V and things we didn't like. From then we went onto discussing what option worked best for us. We test drove a new CR-V and decided that is what we wanted. He took into consideration that we were loyal customers (have dealt with Honda for over 10 years), under mileage on our current lease, and willing to consider another Honda. We felt the process was fair and are please with how things turned out. Thanks, Alex you did a fine job!! :-)

Female general manager. Female client concierge. After some "consumer" homework and locating the two vehicles online in the Germain inventory that we were interested in we phoned for an appointment. After some minor communication setbacks we spoke with Diane (CC) whose exceptional abilities and guidance allowed the process to continue. We met with Erin (SC), finding her to be both somewhat knowledgeable and disarmingly charming (fairly certain we left $300 on the table). All in all I can think of no other auto dealership, of any make, in central or northwest ohio at which I'd rather purchase or lease a new Honda. I've dealt with most of them to one degree or another over the years. Besides, if SHE's happy I'm happy!