My name is Amy Pickens, and I’m the Service Director here at Germain Honda of Dublin. I began my career in the automotive industry back in 2010 and brought a strong technical background with me when I joined Germain in December of 2018. My focus has always been simple: treat customers how I would want to be treated.
With years of experience in service, I lead our department with a hands-on approach, making sure every repair is done right the first time. I hold my team to high standards when it comes to accountability, communication, and making the customer experience a priority.
I’m originally from Youngstown, OH and relocated to Columbus in 2018 for my husband Matthew’s job. We have two amazing kids, Jackson and Brigid, and when I’m not at the dealership, you’ll find me spending time with them.
A few fun facts about me: my superhero alter ego would be Wonder Woman (because why not?), my favorite song is Hells Bells by AC/DC, and Nashville is my favorite vacation spot. I might be nervous speaking in front of a crowd, but I have no hesitation when it comes to helping our customers and leading a team that takes pride in what we do.
My favorite Honda is the Pilot—it’s the perfect blend of space, reliability, and comfort for a busy family like mine. I look forward to helping you take care of yours!