Customer Testimonials
Great experience, I highly recommend. I will be a return customer. Jim was super easy to work with as well as all the staff I worked with.
First time car buying experience for my son was smooth and painless at Germain Honda. Thanks!
Cole was very informative and very knowledgeable answering all my questions! Service was completed within time he told me so that I could get to work.
Have a dashboard warning about "System update is not available. See your dealer". Brought car in and was told system was updated. On way home the same error message appeared and continues to appear.
Everyone was very nice and professional and willing to work with us on this purchase!
Cole Smith is top notch service advisor always ready to assist with any concerns and always keeps me aware with what’s going on with my vehicle while it’s in service! Can’t say enough about how satisfied I am with Cole and the service department.
They were able to get my car in and fix in record time! Didn't have to wait days. The parts were there and on in no time. From the time that we drove in, to the time we drove out, everyone was extremely friendly and efficient.
Everyone was super nice! It was a quick process and they stayed late to make sure we got the car and to clean it themselves so we could take it home day of!
As usual great customer service. Wait time was decent but a little longer than what I expected for what I was in for. Overall great job
They were timely and communicated well while ensuring the warranty covered the maintenance that I purchased with my new van.
Mondale Bradley, Loyalty Advantage Manager was beyond fantastic. Huge help, great service and easy process. Highly recommended to see him.
Ethan at Germain Honda was super helpful, super efficient and honest. I’m happy to keep coming back to work with him!
Nisha Patel is awesome. He is professional. Explains everything so his customers understand all of the information they are receiving. I highly recommend Nisha and will definitely be back to see him for my next vehicle.
Nishi Patel did everything we asked and was able to stick within our budget to buy our daughter first car 08 corolla will shope for next car Here definitely
We bought a car there just a couple of days ago and we had not good but excellent service. Mr. Alagna, Paul was our salesman and you can definitely see why he’s been salesman of the month for so long. He’s polite, not pushy, very helpful and he’s very easy to talk to. He also had the service department re-detail the car before we picked it up because it wasn’t up to his standards. The business manager Gabe was also very professional. I enjoyed working with the both of them. I would buy from them again.
They are a very well-organized shop; I am always confident that I will receive premium quality service there.
Cole was great! I brought my CR-V in for an oil change and Cole let me know the car was also due for scheduled maintenance. I was in a time crunch, but he made sure the work was done in time for my next appointment. The TPS light came on while driving and I called Cole while on the road and he said to drive the car back and he would fix it, which he did, and I still made my next appointment. Cole was a huge help to me and the service I receive at Germain is always exceptional.
Cole was amazing and helpful with his service. He responded promptly with all our concerns. Professional staff!
We dealt with Jordan and were very pleased. He worked with my husband via text message which worked out well with his work schedule. Jordan was prompt in returning texts which we needed as we were on a time crunch in finding a vehicle. He was very friendly and so easy to work with while answering all our questions. He truly made this experience stress free and straight forward. If you are looking for a vehicle I would highly recommend asking for Jordan!
James Price is a wonderful sales person, a true class act, if you need a new Honda go see him today.
I can't say enough nice things about James and Germain Honda of Dublin. They made the process of buying a car extremely easy! No wait, someone was always attentive. Even though the internet was out and the power was out, you would not have known with how smooth this process was. What could have been a nightmare scenario - the place stayed cool under pressure.
I feel the service is now focused on selling additional services. I do not feel it is service focused. They did something to my car (still unclear as to what they did) and I had to bring it back. They “fixed” what they did for free but never explained what they did.
The customer service is top tier! Right on time, friendly, and helpful! Thanks for being great!
I love the service polite and keep you informed. With all the problems you may have
Very convenient to schedule and get service done on my vehicle. Professional staff and service done promptly.
If you know what you want and did your homework the process is seamless and almost stress free. They came close to my trade in offer as another dealer but the fact they came close to it was nice, truck had body damage and sun damage on the paint. Bought a Toyota at a Honda dealership but price was good so who cares. I was an informed buyer and I knew i wanted the car so i was a good customer. Curtis knew what I was there for and didn't have to do any leg work (sales wise). Went ... Read More Google - Jun 25, 2026
Great customer services, and offer. Made my car purchase easy and seem less. Definitely recommend.
Very pleased with my experience. Allison was able to work with us to get a deal done. She did a great job explaining the CPO warranty and my finance options.
The service provided was easy to schedule. It was executed in a timely manner and the department communicated clearly.
Great service and staff. So helpful and knowledgeable especially James Price. All around nice people who always help.
Wow! Upfront. Honest. Sincere. Down to earth. Thank you Corey (PT) Oty! And JOEL!!! Super experience. Please visit them when you are shopping!
I received exceptional serves during my last visit. Cole was extremely professional and easy to work with. I did oil change and tire rotation, they checked my car very quick, all took almost no time. I was pleased how everything was organised to complete work quick.
Every time I come in for service I marvel at what a well oiled machine Germain Honda is. The greeting is fast, friendly and efficient. Cole is always so helpful, knowledgeable, and friendly. I drive away quite satisfied each and evey time.
I would like to shout-out Cliff from sales and Ryan from finance management for their fantastic courtesy and patience. Thank you!
Went it to have ac system checked/recharged & multipoint inspection done. Was told my car wouldn’t be ready until the next day so I took advantage of the shuttle service. Also took the shuttle back to pick up my car. Exceptional service all the way around!
The salesman Corey was professional yet friendly and relatable. He helped make the process easy. Every staff I interacted with were all helpful. I will definitely recommend GERMAIN to friends and family.
After a Saturday when we were unable to reach Khalin by phone, he was very responsive and helpful when we cam in to the dealership. His personal involvement enabled our car dealt to go through.
James was amazing and made the car buying process and experience very efficient and easy with no pressure.
Always friendly and efficient. And reliable. I am a lifer!! Easy to work with for scheduling.
I took my pilot in for oil change. Was treated very well. Was notified when complete. Excellent customer service. Five stars!
German Honda of Dublin is the only place I go to buy my new cars. If you go ask for Daniel Head he will take care of you and fight to get you what you want.
Great staff. If you were looking to lease or buy a car ask for Chris Glover
Dealership is very clean, professional, and helpful in every way possible. My go to dealership for now on.
The folks at Germain were awesome! Great customer service and dedication to finding my new Passport! Want to shout at Stephanie H. for all that she did to make my decision on the Passport the right one!!
I worked with Martin on this trip and he took good care of me on what ended up being a long service. He's always friendly and professional and works hard to make sure our needs are met.
Good service, all I needed was a new key fob, went in without appointment and was pleased to be taken care of. Price seemed rediculously expensive.
Working with Tyler Rowe was a great experience. He took the time to undestand what I was looking for, the must haves vs the nice to have items and where I was in the buying cycle. He followed up without being pushy. While we all know the goal of anyone working at a dealership is to close a deal, Tyler took time to get to know me and shared his personal background as well.
After the purchase, Tyler has followed up to see how the new car is working out, offered to answer any questions and even suggested I stop ... Read More Google - Jun 19, 2026
Steven Barnard has really come through for me on a couple of occasions. Car was experiencing a few recurring issues and he really went the extra mile to help ensure the correct repairs were getting addressed and that I'd walk away a happy customer!
I appreciate the flexibility Germain Honda affords me: there’s almost always a time slot that fits my needs. When it comes to the quality of work, I trust that my dealer does it right, but have little ways to verify. Recommended improvements: please email me a PDF of any documents. I really don’t want or need paper documents. Additionally, I bought a Honda Hybrid solely because Acura didn’t offer a hybrid. But I miss the Acura vacuuming & drying post-service. Germain washes my car (which is nice), but leaves it wet for the water spots to dry ... Read More DealerRater - Jun 19, 2026
The service was excellent!! All staff were knowledgeable, friendly and helpful! Service was provided in a timely manner! Great experience overall!!
The service I received was professional, friendly and informative! I felt confident in the individuals I had the pleasure of working with.
The service was thorough and my car was ready when promised. The people were informative, helpful, and very nice. Thank you
Lucas LeFleur assisted my father and I through the purchasing process for my used Honda Accord Hybrid. He was very friendly and made the entire process as seamless as possible, working with us to ensure we were getting the best value available and that all questions were answered. Loving the Accord so far, and looking forward to working with Germain on vehicle service moving forward.
They did a great job as usual. And faster than they estimated! Will definitely come back.
Everyone was nice — waiting area is way outdated for 2026 I was surprised. Manager was friendly. Minus 2 stars because my car REEKED of awful underarm body odor when I got in it after it was serviced. Normally it smells like new car and I almost gagged the smell was that bad, and it was strong too.
Fantastic experience with trade in and purchase. Fast and easy in both sales and finance departments.
Dealership really went out of their way to make sure i was happy.
Professional, efficient service with clear communication. My vehicle is always well cared for. Thank you!
Cole is very easy to work with and seems to have given me the best price for my tires.
Excellent service in every way🌟The experts in service are top notch !Christina at desk was super✔️
I don’t know that I met Cole Dyer. Lorenzo Jackson was very professional, personable and knowledgeable. The car buying experience is usually something I hate but he made things easy and pleasant. I would certainly be comfortable recommending him to anyone.
Visited Germain Honda of Dublin to look at a Honda Accord Sport for my son, and the experience was outstanding. Demetrius was incredibly friendly, helpful, and took the time to walk us through every detail of the vehicle. He was patient, knowledgeable, and genuinely easy to work with. His manager stepped in to finalize the deal and was just as friendly and flexible. No haggling, no pressure — they went straight to the bottom line. Exactly how car buying should feel. VQuality cars. Quality dealership. Friendly, honest, and easy‑to‑work‑with people. We will absolutely be back!
Long story short, I bought a car that had some issues. The team at Germain, especially Cole and James, were extremely helpful with getting me right. I cannot express enough how thankful I am for them to help me. They are some serious assets and incredible to work with. Thank you James and Cole!!!
We bought a car from this dealership in April 2025. The experience was so good that even though we recently moved an hour and a half away, we still drove all the way out to buy a second car from them this past weekend.
The entire process was the utmost in professionalism and transparency. No game, no gimmicks, no shady practices, no pressure. The process started with several weeks of email and phone communication since we live far away. That process was amazing, with no "you have to come in before we will talk to you" games.
When we ... Read More Google - Jun 15, 2026
Cole did a great job keeping me updated and explaining each service that was needed. Car was completed on time with detailed instructions on what service still needs to be completed and when. Excellent customer service!
James was amazing. He made the car buying process very efficient and effective. I would highly recommend James and Germain Honda to anyone looking to buy a car (new or used).
Lorenzo Jackson did a great job with my purchase of my new car. I would definitely deal with him again.
My husband and I worked with Jason Gregory. In addition to being very knowledgeable, Jason was easy to talk to and made the car buying process stress free. He answered all our questions and allowed us to make our decision comfortably. We would seek Jason for any future purchases and highly recommend him!
the people are friendly and they always do their best to solve any problem I may be having with my car.
Well the service representatives are great but I have the feeling Germain is more about selling unneeded parts instead of fixing the car. As an example I pulled into your repair area a few months ago and your report said my car was out of alignment. That was only a month or so after you completed an alignment on the car. I was told to ignore the recommendation?
I loved buying a car from Germain Honda I didn’t have Logan horn I worked with Jim Beatty and he was the best. Not pushy but had good knowledge and I felt like he was working for my best interest. I will buy from Germain again!
I like that they have a shuttle service so you don't have to wait at the dealership - also they kept me updated with progress on my car. Would not trust anyone else with my Honda!
Grateful for the shuttle service that they provide, and the professional work done by the technicians on my vehicle.
Lorenzo approached me on my first day of walking into the building. He was pleasant and professional and got right to the vehicle that I inquired about.
After getting it cleaned up and through service, he contacted me and I came in for a drive.
I would recommend someone else to see him if considering on a vehicle.
The only that wasn’t done as promised was for the gas tank to be at 1/2 and it was nowhere near that. When I notified him of that, he immediately apologized and stated that was the instructions left with the detail team.
... Read More DealerRater - Jun 12, 2026
Lucas LaFleur was my sales associate. He was fantastic and kind and professional. Everyone smiled was friendly and constantly asked me if I had any needs. I would definitely buy a car from Germaine again. It was an easy experience. From start to finish! I was glad I came from Springfield to have a look, and ended up with a vehicle.
Very friendly staff and my vehicle is always ready when they promise. Shuttle service is very convenient as well.
I am incredibly impressed and grateful for my Service Advisor, Jenn Hess! I was overwhelmed with the repairs needed for my car and she was so compassionate, kind, and encouraging the entire time. She gave me options that I didn't know were possible and delivered stellar customer service with a warm smile. She communicated expectations clearly and there were no surprises. I felt like Jenn and the mechanics were a team trying to find the best possible outcome for my situation. The wait at Germain was comfortable. Nice staff, refreshments and coffee while you wait, text messaging updates on ... Read More DealerRater - Jun 12, 2026
Jen was great to work with! I appreciate how she kept me informed as the work progressed.
Paul Alagna made my buying experience a pleasant one. He took the time to make sure I understood the process.
Mondale, Kirti and Alex all did a fantastic job! Great negotiating and thorough explanations of everything I had questions about:) Will definitely be a returning customer in the future!
Easy, no-stress buying experience! From sales to management to finance, it was a pressure-free process. Highly recommend the Germain Honda Dublin team; Aubrey , Cole and Joel, for any automotive needs.
Leul was very friendly, knowledgeable and efficient. It was a positive experience working with him and Tim in finance. I would recommend to others!
Came in late on a weekday and Leul worked me through the whole process in less than 2 hours. Super friendly and got me everything I wanted! Would recommend to any friends or family.
Service department provided excellent customer service!
I gave my 5 star rating because of Paul Alagna. There were some issud with the car that were a deal breaker. Paul stepped up and worked to get the issues resolved. It took a few attempts but his relentless drive to make sure we were satisfied with the car was amazing. He personally took the responsibility to make sure it was right as if it were his own car. This was our first buy from Germain. May had been our last. But because of Paul's integrity and genuine care, we'll be back for our next purchase. See Paul ... Read More Google - Jun 9, 2026
I had the pleasure of working with Lorenzo Jackson at Germain Honda of Dublin, and he made the car-buying process so easy! As a first-time car buyer, Lorenzo took the time to explain everything to me and make sure I understood what was going on. He was very knowledgeable, patient, and polite! I highly recommend working with Germain Honda of Dublin and Lorenzo!
Mondale Bradley, loyalty center manager, put me into my new Honda. He was super helpful during the process and made the buying experience quick and effective. We had a great experience.
Logan and Ryan are true professionals great effort to take care of the customer,same great experience as I have had in the past Thanks Louis
I had a fanatic experience working with Joel Wafer at Germain Honda. He made the process of getting a new car so easy and stress- free. He was extremely professional, honest, and transparent throughout the process. I love my new 2027 Honda HRV sport! Thank you for outstanding customer service .
Excellent customer service. Ryan took the time to explain each repair so I would understand it.
Ryan Kennedy was extremely friendly and helpful during my experience. The technicians sent video to help me understand what was in need of immediate repair.
Very friendly and helpful. He gave us very reasonable trade in amounts. We would work with him again.
Very good dealership with knowledgeable and helpful sales and finance team, no pressure sales tactics
Kevin was very helpful, He promised me a good deal and he delivered. Very happy with my Jeep! Thanks Again!
Honestly, didnt know it could be this nice buying a used car. Paul was INCREDIBLE and made sure we were 100% satisfied with our used Honda Fit. Will be recommending! And I came all the way from Dayton!
Quick to address my concerns and Ethan always keeping me in the loop. I will only work with him going forward.
Brandon and the Body Shop team took great care of my vehicle! Great communication throughout the process!